Terms and Conditions

Effective date: October 22, 2026

ClinicWise Terms of Use.

1. About these terms

These terms apply when you use the ClinicWise website or any ClinicWise service provided to you through your veterinary clinic, including online booking, the Pet Portal, AI chat, AI voice, messaging, digital forms, reviews and payments (together, the Services). The Services are provided by Vet Chat Limited, trading as ClinicWise, and its related companies, including Vet Chat International Limited and ClinicWiseHQ LLC (“we”, “us”). By using the Services, you agree to these terms.

2. Your clinic and us

We provide the Services to veterinary clinics. Your appointments, messages, payments and pet records are between you and your clinic. Your clinic is responsible for the veterinary care it provides and for its own policies, such as cancellation and deposit policies.

3. Not veterinary advice

The information contained on the ClinicWise website, and within the ClinicWise AI chat, AI voice and associated platforms, including on subscribing or any other vet’s, or other, website or any other platform, is intended for information and reference purposes only. While we take every care to ensure that all the related information is accurate and complete, it should not be relied upon as a replacement for seeking advice from a qualified veterinary surgeon. To the extent permitted by law, we do not accept liability for the information contained in this website, within our chats and calls, associated platforms, here or on any subscribing Vet’s or Partner’s or other website, or for any assumed pet care, diagnosis or treatment made from the information given.

Some of our Services use artificial intelligence. AI responses are automated and may be inaccurate or incomplete. Where your clinic uses AI voice, calls may be recorded and transcribed, and you will be told at the start of the call.

When you use our services, browse our website, chat with any of our associated platforms, on any website, you agree that you’ve accessed this information via the ClinicWise website, or a subscribing vet’s or partner’s, or other website. You also agree that nothing contained within conversations on any of our related platforms, replaces the advice, information, or instructions that you have received, or would have otherwise received, from your own veterinarian or any attending veterinarian.

To the best of our knowledge, the information, and links shared within these platforms are considered “best practice” within the veterinary profession. But it’s important to recognize that you chat and engage with any of our platforms at your own risk.

To the extent permitted by law, we take no liability for any action or inaction taken because of the use of these platforms or websites and the information provided. You should always contact your veterinarian, or emergency veterinarian if in doubt about the health and wellbeing of your pet, or stock.

If you are ever in doubt, worried about your pet – or you think you may have an urgent or potentially urgent situation – you need to immediately seek help from a human. You should contact your vet or their after-hours service, or another qualified veterinarian.

4. Using the Services

You agree to give accurate information when booking or using the Pet Portal, to keep your login details secure, and not to misuse the Services. Misuse includes sending abusive or unlawful messages, trying to access other people’s information, and interfering with how the Services work. We may suspend access if the Services are misused.

5. Messages

Your clinic may send you appointment reminders and other messages through our Services. You can reply STOP to any SMS to stop receiving text messages from that clinic, or contact your clinic to change your preferences.

6. Our content

We own the ClinicWise website, platform and content, except for content provided by your clinic or third parties. Information you give through the Services is handled under our Privacy Policy and is held for your clinic.

7. Third-party services

The Services may link to or connect with services provided by others, such as payment providers or services your clinic has chosen to connect. Those services have their own terms, and we are not responsible for them. Our AI chat may also include sponsored educational content from animal health partners. This content is labeled and is general information only. It is not a recommendation from your vet. Always talk to your clinic before starting any treatment, medication or diet change.

8. Your consumer rights

Nothing in these terms limits any rights you have under consumer protection laws that cannot be excluded, including the Consumer Guarantees Act 1993 in New Zealand, the Australian Consumer Law and the Consumer Rights Act 2015 in the United Kingdom.

9. Privacy

Our Privacy Policy explains how we handle personal information: www.clinicwise.vet/privacy-policy.

10. Changes and governing law

We may update these terms by posting a new version on our website with a new effective date. These terms are governed by the laws of New Zealand, except where the law of your home country or state gives you rights that cannot be excluded.

11. Contact

Questions about these terms can be sent to info@clinicwise.vet or Vet Chat Limited, 201/235 High Street, Christchurch Central City, Christchurch 8011, New Zealand.