Every Call and Chat Answered, Even at 2am
The ClinicWise AI Receptionist answers your phones and your website chat when your team can't. It books appointments into your PIMS, takes refill requests, answers routine questions, and puts anything urgent straight through to a person.
Reads availability and writes bookings back to your PIMS
One receptionist for every call and chat
Voice and chat share one set of clinic knowledge, one set of handover rules and one connection to your PIMS. Update your hours or prices once and both are current.
AI Voice
Picks up the calls nobody can get to: after hours, at lunchtime, or when every line is ringing.
AI Chat
Lives on your website, trained on your clinic's content, and books the appointment rather than asking clients to call.
The calls and messages your front desk handles every day
Each conversation works from your live diary, your patient records and the policies you've approved.
Bookings and Changes
New bookings, reschedules and cancellations, checked against real availability in your PIMS.
Urgent Calls
Recognises emergency symptoms and connects the client to your team or on-call vet straight away.
Prescription Refills
Captures the request against the right patient and queues it for vet approval.
New Clients
Registers the owner and pet, then sends the intake form ahead of the first visit.
Routine Questions
Hours, prices, parking and fasting instructions, answered from content your team signs off.
Outbound Calls
Rings clients who are due for vaccinations, and offers same-day cancellations to your waitlist.
You decide what it answers, and what it passes on
Set the rules once and they apply to calls and chats alike. When a conversation needs a person, it's handed over with a summary so your team doesn't have to ask the client to start again.
Anything clinical goes to a personTransfer to the front desk, a vet or an on-call mobileA full message for your team when nobody's freeEvery conversation written back to your PIMS
Outcomes and notes land on the client and patient record, so the whole team can see what was said.
Refill request for arthritis tablets
Annual vaccinations, Wed 9:30am with Dr Patel
Possible raisin ingestion
Moved check-up to Friday 3:00pm
Quick setup, at the pace you choose
Discovery Call
Thirty minutes on how your phones, website, roster and PIMS work today.
Train and Test
We load your prices, policies and handover rules. Your team runs test calls and chats until it sounds right.
Go Live Gradually
Start with website chat or after-hours calls, then add more when you're ready.
Works with your PIMS. Keeps your data yours.
Clear AI Disclosure
Every call and chat opens by saying it's an AI assistant. Clients can ask for a person at any time.
Records Stay in Your PIMS
Bookings, notes and client details are written to your existing system of record.
Rules You Control
Choose what it answers, when it hands over, and who to.
Real Human Support
Our team helps you set up, test and adjust, before and after go-live.
Still Have Questions?
Here are some of the most common questions. If you have more, please get in touch.
Will clients know they're talking to AI?
Yes. Every call and chat opens with a short disclosure, and clients can ask for a person at any point.
Do we need a new phone number?
No. Calls forward from your existing number. You choose whether that's every call, after-hours only, or overflow when the lines are busy.
Can we start with just chat or just voice?
Yes. Many clinics start with website chat or after-hours calls and add the other channel later. Both share the same setup.
What happens if it doesn't know the answer?
It says so, takes a message with the details, and passes it to your team.
Can it give medical advice?
No. It shares instructions you've approved, such as fasting before surgery, and passes anything clinical to your team.
Which PIMS does it work with?
The same systems as ClinicWise online booking, including ezyVet, Provet Cloud and the Covetrus range. Ask us about yours.
See It Answer a Call and a Chat for Your Clinic
We'll set up a sample with your opening hours and services, then try both together on the demo.