Post-Op Follow-Ups Don’t Have to Be a Bottleneck

James Merchant

April 15, 2025

Curious how an AI digital assistant could work for your veterinary clinic

Following up after a procedure is one of the best ways to support your clients and make sure your patients are recovering well. But doing it consistently – every time, for every pet – can be hard to keep up with.

Some teams are calling clients the day after surgery. Others send a quick email or text. Some do a mix of both. However you’re doing it, your goal is the same: check in, stay connected, and make sure things are on track.

That’s where a bit of smart veterinary client communication automation can help.

Helping You Do What You’re Already Doing - Just Easier

Vet clinic automation doesn’t need to be complicated. ClinicWise uses conversational AI to automate your post-procedure follow-ups in a way that feels natural to clients – and easy for your team.

After a procedure, ClinicWise sends the client a short message with a link to a quick check-in. It asks a few key questions – like how their pet is eating, whether they’ve been able to give medication, or if they’d like a follow-up call. Clients can upload photos, request help, or just confirm everything’s going smoothly.

The answers come straight to your team, summarised and ready to review.

“ClinicWise has been a game changer for our team at Barrowman & Goodman Vets. (…) The automated pre-and post-appointment follow-ups ensure our patients are well-prepared and engaged, leading to a better overall experience. Plus, the built-in review requests have helped us grow our online presence and attract new clients. ClinicWise has made our operations smoother and more efficient – highly recommended!” – Dr David Barrowman – Owner.

Integrated With Your Practice Management Software

If you’re using a practice management system, ClinicWise can integrate with it so that your follow-up summaries can be copied – or written back – into the patient’s file automatically.

This type of AI for veterinary clinics isn’t about replacing anyone. It’s about taking the admin off your team’s plate so they can spend more time on patient care.

Integrated With Your Practice Management Software

Better for Clients, Better for Teams

Not every client can take a call during the workday. That’s why automated post-op follow-ups give clients the flexibility to respond on their own time – while still giving your team the insights they need.

It means fewer phone calls, fewer missed updates, and more focus where it matters most.

“We’ve already seen a big difference with our CSRs. Being able to do the parts of the job that we really need and want them to do, and that they enjoy, rather than being on the phone all the time.” – Dr Mark Massaro – Mount Laurel Animal Hospital – Director of Veterinary Medical Software

One Feature, Many Possibilities

The post-surgery follow-up for pets is just one part of what ClinicWise can do. The same workflow tools can be used to:

Welcome new clients
Follow up after vaccinations
Check in on chronic care patients
Offer rebooking or instructions after dental or wellness visits
Automate gentle feedback requests or reviews

This is vet clinic automation that works in the background – while your team stays focused up front.

Consistency Builds Client Trust

Great veterinary client communication doesn’t have to mean more work. With tools like ClinicWise, you can deliver consistent check-ins and follow-ups that build trust – without putting pressure on your staff.

Want to See It in Action?

If you’re doing post-op calls now, ClinicWise can help you keep the care, without the admin. And if you’re not doing regular follow-ups yet, this is an easy way to start.

Book a demo with our team today!

Built by veterinarians for veterinarians – with the future in mind

We know the challenges because we’ve lived them. ClinicWise was founded by veterinary professionals to give clinics a smarter, simpler way to run the front desk. From automating bookings to streamlining communication, our mission is to free up time so you can focus on patient care.

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Trusted by vet professionals worldwide

Designed to integrate, not replace

Built on decades of hands-on clinic experience