ClinicWise Terms & Conditions.
The information contained on the ClinicWise website, and within the ClinicWise chat bots, Digital Human and associated platforms, including on subscribing or any other vet’s, or other, website or any other platform, is intended for information and reference purposes only. Whilst we take every care to ensure that all the related information is accurate and complete, it should not be relied upon as a replacement for seeking advice from a qualified veterinary surgeon. Vet Chat Limited/ Vet Chat International Limited and their associated entities do not accept liability whatsoever of any kind for the information contained in this website, within their “chats”, associated platforms, here or on any subscribing Vet’s or Partner’s or other website, or for any assumed pet care, diagnosis or treatment made from the information given.
ClinicWise© has been developed by the team at Ambit-AI and Vet Chat Ltd. They own the copyright over all the information, links and conversations had with you. (In terms of any linked material or websites, third party copyright rights apply).
When you use our services, browse our website, chat with any of our associated platforms, on any website, you agree that you’ve accessed this information via the ClinicWise website, or a subscribing vet’s or partner’s, or other website. You also agree that nothing contained within conversations on any of our related platforms, replaces the advice, information, or instructions that you have received, or would have otherwise received, from your own veterinarian or any attending veterinarian.
To the best of our knowledge, the information, and links shared within these platforms are considered “best practice” within the veterinary profession. But it’s important to recognise that you chat and engage with any of our platforms at your own risk.
Vet Chat Limited/ Vet Chat International Limited and their associated entities take no liability for any action or inaction taken because of the use of these platforms or websites and the information provided. You should always contact your veterinarian, or emergency veterinarian if in doubt about the health and wellbeing of your pet, or stock.
If you are ever in doubt, worried about your pet – or you think you may have an urgent or potentially urgent situation – you need to immediately seek help from a human. You should contact your vet or their after-hours service, or another qualified veterinarian.
2024 Vet Chat Limited
ClinicWise Privacy Policy.
Effective Date: April 16, 2025
1. Introduction
ClinicWise- VetChat Limited/VetChat International Limited,("we", "our", or "us") is committed to safe guarding the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, including our Booking Platform and Webchat.
2. Scope of This Policy
This policy applies to personal information collected through:
- Our Booking Platform
- Our Webchat service
- Our company website (e.g., clinicwise.vet)
And our company GDPR and CCPA privacy policies.
Please note that individual veterinary clinics using our services may have their own privacy policies. We recommend reviewing those policies for information on how they handle your data.
3. Information We Collect
3.1 Booking Platform
When you use our Booking Platform, we may collect:
- Appointment details (e.g., type, date, time)
- Non-identifiable usage data (e.g., pages visited, actions taken)
We also collect information necessary to complete an appointment booking. This may include information such as your name, contact details, and pet information. This data is required by the veterinary clinic you are booking with.
We do not store this information ourselves. It is securely passed on to the relevant clinic, and their privacy policy will apply to how that data is handled.
3.2 Webchat
When you interact with our Webchat service, we may collect:
- Your name and contact details
- Details about your pet or livestock
- Your location and IP address
- The content of your messages
This information is shared with the relevant veterinary clinic to assist with your inquiries.
3.3 Company Website
When you visit our company website, we may collect:
- Technical data (e.g., IP address, browser type)
- Usage data (e.g., pages visited, time spent)
This information helps us understand how visitors use our website and improve user experience.
4. How We Use Your Information
4.1 Booking Platform
We use anonymized data to:
- Monitor platform performance
- Identify and fix bugs
- Analyze user behavior to improve our services
4.2 Webchat
We use your information to:
- Facilitate communication between you and your chosen veterinary clinic
- Ensure quality control and improve our chatbot's performance
We do not share your personal information with third parties, except for the clinic you are communicating with.
4.3 Company Website
We use collected data to:
- Analyze website traffic and usage patterns
- Improve website functionality and content
- Customize user experience
5. Cookies and Tracking Technologies
5.1 Booking Platform
Our Booking Platform uses Post Hog in a cookie less, anonymous mode. This means:
- No cookies are stored on your device
- No personal data is collected
- User interactions are tracked anonymously
5.2 Webchat
Our Webchat service may use cookies to:
- Maintain session state
- Enhance user experience
You can manage your cookie preferences through your browser settings.
5.3 Company Website
Our company website uses cookies and similar technologies, including Google Analytics, to:
- Understand how visitors interact with our site
- Improve website performance and user experience
- Provide personalized content
By using our website, you consent to the use of these technologies. You can manage your cookie preferences through your browser settings.
6. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Veterinary clinics you interact with via our services
- Service providers who assist in operating our services (under strict confidentiality agreements)
- Law enforcement or regulatory agencies if required by law
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
8. Data Retention
We retain your personal data only as longas necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to or restrict the processing of your data
- Withdraw consent at any time (where processing is based on consent)
To exercise these rights, please contact us at privacy@clinicwise.vet.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ClinicWise Privacy Team
privacy@clinicwise.vet
VetChat Limited/VetChat International Limited T/A ClinicWise.
ClinicWise GDPR Privacy Policy
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
Consent: You have given Your consent for processing Personal Data for one or more specific purposes. Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Your Rights under the GDPR
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EU, to:
Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You. Request correction of the Personal Data that We hold about You. You have the right to to have any incomplete or inaccurate information We hold about You corrected.
Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes. Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.
ClinicWise CCPA Privacy
This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.
Sources of Personal Information
We obtain the categories of personal information listed above from the following categories of sources:
Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service, or from Your purchases on our Service.
Indirectly from You. For example, from observing Your activity on our Service.
Automatically from You. For example, through cookies We or our Service Providers set on Your Device as You navigate through our Service.
From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors to provide advertising on our Service, third-party vendors to deliver targeted advertising to You, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.
Use of Personal Information for Business Purposes or Commercial Purposes
We may use or disclose personal information We collect for "business purposes "or "commercial purposes" (as defined under the CCPA), which may include the following examples:
To operate our Service and provide You with our Service.
To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.
To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will use that information to process Your payment and facilitate delivery.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to You when collecting Your personal information or as otherwise set forth in the CCPA. For internal administrative and auditing purposes.
To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities.
Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the "Use of Your Personal Data" section. If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.
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